(2 x Permanent Positions)

Department: Production
Location: Summit Medical, Bourton-on-the-Water, Gloucestershire
Salary: £12 per hour, increasing to £12.48 once fully trained.

Are you detail-oriented, reliable, and eager to learn? We are looking for Cleanroom Technicians to join our growing team!

About the Role

As a Cleanroom Technician, you will assemble high-quality medical devices used in joint replacement surgeries worldwide. Your work will directly impact patients in hospitals across the globe.

What We’re Looking For:

• Some production experience is preferred, but full training will be provided.
• A keen eye for detail and a commitment to high-quality work.
• The ability to meet manufacturing efficiency targets while maintaining precision.
• Strong reliability, good timekeeping, and a positive attitude.
• Good communication skills and the ability to work well in a team.
• Physical dexterity and the ability to follow instructions and procedures accurately.
• Strong ethical values and a commitment to excellence.

What We Offer:

• Competitive salary
• A 4-day working week – 06:00 – 16:00 or 07:30 – 17:30
• Comprehensive training and development
• A supportive and friendly working environment

Who We Are

Summit Medical is a successful and growing UK company based in Bourton-on-the-Water. We design, manufacture, and distribute medical devices used in life-changing joint replacement surgeries worldwide.

Be part of a team delivering products that could one day help someone you love.

How to Apply

If you think you’re the right fit for this role, please send your CV and a cover letter explaining why you’d like to join us to RECRUITMENT@SUMMIT-MEDICAL.CO.UK.

Department: Customer Services
Location: Summit Medical, Bourton-on-the-Water, Gloucestershire
Salary: £25,000 per annum

About Us

Summit Medical is a trusted provider of innovative medical solutions, specialising in the assembly of medical devices used in joint replacement surgery. We pride ourselves on delivering exceptional quality and customer satisfaction. To support our mission, we are seeking a Sales and Customer Service Advisor to join our team on a 9–12 month Fixed Term Contract.

Join Our Team as a Sales and Customer Service Advisor!

Are you passionate about delivering outstanding customer service? Do you excel in a fast-paced environment where your problem-solving skills and attention to detail shine? If so, we’d love to hear from you!

Key Purpose of the Role

As a Sales and Customer Service Advisor, you’ll play a vital role in ensuring the smooth operation of our customer service and sales processes. You’ll provide professional support to our customers, sales team, and internal stakeholders, ensuring that orders are processed and dispatched accurately, efficiently, and with the highest level of professionalism.

What You’ll Be Doing:

• Order Management: Processing customer orders, handling amendments, and ensuring timely dispatch.
• Customer Support: Responding to inquiries within 24 hours, offering informed advice on our product range, and resolving complaints effectively.
• Logistics Coordination: Liaising with logistics and operations teams to activate and release orders, ensuring timely delivery to customers.
• Documentation: Managing associated paperwork, including export documentation, returns, and internal reports.
• Collaboration: Working closely with the sales team to share information, market insights, and competitor intelligence.
• Continuous Improvement: Leading or supporting initiatives to optimize processes and enhance customer satisfaction.
• Health & Safety: Upholding safety responsibilities in line with company policies and procedures.

What We’re Looking For:

• A minimum of 5 GCSEs (or equivalent) at grade C or above, including Maths and English.
• At least 1 year of customer service experience, ideally in a sales or telesales environment.
• Strong proficiency in Excel and other database tools.
• Excellent communication skills, a proactive mindset, and a knack for problem-solving.

Why Join Summit Medical?

• Be part of a supportive and dynamic team where your ideas and contributions make a difference.
• Gain valuable experience in a challenging yet rewarding role.
• Join a company committed to innovation, continuous improvement, and delivering outstanding healthcare solutions.

Ready to Make a Difference?

If you’re excited to contribute to the future of healthcare, we want to hear from you!

How to Apply:
Please send your CV and a cover letter explaining your suitability for the role to RECRUITMENT@SUMMIT-MEDICAL.CO.UK.

Closing Date: 31st January 2025

Join us at Summit Medical and help shape the future of healthcare solutions. Together, we can make a difference.